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Refund policy

Effective Date: September 7, 2026 ( any order before this date is under the no-refund policy )

At Shada Homewear, every piece is thoughtfully made and carefully handled. As a boutique brand offering intimate apparel and delicate sets, we have a strict exchange and refund policy to ensure the safety, hygiene, and satisfaction of all our clients.

1. Non-Exchangeable/Refundable Items

For hygienic reasons and to protect our clients, the following items are not eligible for exchange or refund under any circumstance:

  • Lingerie

  • Bikinis

  • Any items purchased on sale or during promotional campaigns


2. Deposit Policy

The cash on delivery orders require paying a deposit to get confirmed, one of our customer service team will contact you directly via WhatsApp or Instagram.

 

3. Exchange And Refund Policy for PJ Sets

• Refund & exchange are available after receiving the order.

• Refund/exchange request should be initiated on the same delivery day.

• In case you request a refund, we will pick the item first then the money will be refunded to you, and in case you request an exchange, we will pick the item first then send you the new item.

4. Damaged or Incorrect Orders

If you received an item that is defective or not what you ordered, please contact us on the same day of receiving your package. We will gladly arrange a replacement or refund depending on the situation.

Photos of the item and packaging may be required for quality control and courier purposes.

5. How to Request an Exchange or a Refund:

To submit an exchange/refund request, please contact us through:

We’ll respond within 24 hours to guide you through the next steps.

Exchange/ Refund fees : 250 EGP — covering delivery, dry cleaning, and getting the piece ready to shine again. 

500 EGP - for orders starting from 4 items. 

 

These fees are calculated even if you didn’t receive from the courier and deducted from the deposit.

We will send a courier to receive the item you want to exchange, after checking it will send you the new one. 

6. Important Notes

  • We reserve the right to refuse returns or exchanges that do not meet the policy conditions above.

  • All shipping fees for exchanges/refunds are the responsibility of the customer, unless the item is defective or wrong.

This policy is designed to maintain hygiene standards, protect our clients’ safety, and preserve the exclusive nature of our pieces. Thank you for understanding and supporting a brand built with love and care.